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Requirements for online update

 The following types of installations are eligible for the “Online Update” service:

  • Installations with Lantek Expert Cut Plus, Punch Plus, Gold, Silver, Sharp, Lite, Duct, Quattro, CAD2D, Flex3D Tubes, Flex3D Steelwork, Flex3D Add-ins and Masterlink.

  • Maximum of 3 postprocessors.

  • Maximum of 2 CAD/CAM licenses.

Online updates cannot be performed in the following cases:

  • Installations that do not meet the above requirements.

  • Installations with Lantek Manager, Lantek Integra, WOS, WOS Opentalk, MES Capture, Flex3D 5X or Stackmaster.

  • Installations with customer-specific customizations.

Additional notes:

  • Lantek will only perform the online update on one workstation and, where a floating license is used, the server. If the customer has additional workstations, they will be responsible for updating them following the instructions provided during the update of the first workstation. If any questions or issues arise when updating the remaining workstations, assistance can be requested from the Support Department. The same applies if the customer wishes to install Lantek on additional workstations.

  • If requested, the feasibility of migrating databases to another computer or installing additional products will need to be assessed.

  • To perform the update, administrator permissions on the computer where the software will be installed are required, and a backup must have been completed beforehand.

This service must be requested SUFFICIENTLY IN ADVANCE through the Customer Portal. If you are not yet registered, please send an email to soporte@lantek.com, providing the email address, first name and last name of each user who needs access to the portal. Through the portal, you can submit an Update Request, which will be used to coordinate the update. We have also attached a video explaining the features of the Customer Portal, which you can use to submit any other support requests or inquiries.

The “Online Update” service is not included in your Maintenance Agreement. However, as a courtesy from Lantek, this service is provided free of charge to customers with an active Maintenance Agreement.