Global Customer Engineer

ABOUT US

Lantek is the global leader providing software systems and solutions to companies manufacturing parts with sheet metal, tubes, and structural steel. From small workshops to international multi-plant corporations, Lantek systems are present in every kind of industrial factory.

Lantek has more than 35 years of experience and more than 300 professionals spread around the world. Our offices are present in more than 16 countries worldwide, besides a significant presence in Spain, where HQ located.

Lantek is a key partner in Digital Transformation for metal processing companies. We help our customers to achieve their Industry 4.0 goals with leading products and services, provided in an open multivendor platform.

Office offer: Vitoria (Parque Tecnológico) and Bilbao (Torre Iberdrola).

ABOUT THE ROLE

We are looking for people who are passionate about challenges and who want to be part of a project for the future. Committed, innovative, proactive people with a vocation for service and teamwork, and willing to travel abroad.

Description

You will be part of the Operations team at Lantek and will provide technical assistance to our international customers and distributors. This role will manage system cases, new products, and test programs; and provide training to customers and implement solutions onsite.

The main duties are:

Global Operations:

• Define and execute operations worldwide where Lantek does not have direct assistance from offices or partners and override local offices in specific situations.
• Install, start, operate and maintain complete Lantek installations comprising:

1. Lantek systems
2. Lantek integration mechanisms with cooperating systems
3. Machine configuration and start-up

• Specify, plan, manage and close small/medium customer projects.
• Define solutions adapted to the customer’s needs within Lantek systems.
• Identify requirements not included in standard products and specify them for estimation and development.
• Train customers in the usage of Lantek systems.

Support Lantek partners:

• Operations
• Training
• Installations

EDUCATION & EXPERIENCE

• Technical background, preferably in Computer Engineering.
• Experience in technical projects involving Software in an industrial environment.
• Knowledge of Microsoft environment (Windows, IIS, SQL).
• Knowledge of Lantek systems.
• Understanding of Manufacturing Processes.
• Understanding of Metal Processing Technologies for sheet metal, tubes, and profiles.
• Advanced level of English. Knowledge of German, French, or other languages will be a plus.

On a personal level, we think of a profile with excellent analytical and time management skills; ability to work in a team and solve problems by applying knowledge to find solutions; initiative and creativity.

WHAT DO WE OFFER?

• Permanent contract.
• Hybrid work format.
• Flexible working hours.
• Work in a benchmark company in its sector that is constantly committed to innovation.
• Participation in the development of high-level technological projects.
• Being part of a dynamic and highly qualified work team.

If you want to join a dynamic corporation in a period of strong expansion, within a sector with great potential for development at a global level, here is your best opportunity! We are waiting for you!