Operations Manager

ABOUT US

Lantek is the global leader providing software systems and solutions to companies manufacturing parts with sheet metal, tubes, and structural steel. From small workshops to international multi-plant corporations, Lantek systems are present in every kind of industrial factory.

Lantek has more than 35 years of experience and more than 300 professionals spread around the world. Our offices are present in more than 15 countries worldwide, besides a significant presence in Spain, where HQ located.

Lantek is a key partner in Digital Transformation for metal processing companies. We help our customers to achieve their Industry 4.0 goals with leading products and services, provided in an open multivendor platform.

ABOUT THE ROLE

Directly reporting to the Chief Operating Officer at Headquarters, the Operations Manager will manage Lantek’s day-to-day technical activity while providing excellent management of technical staff and customer service.

DUTIES & RESPONSIBILITIES

The main duties are:

• Direct a technical team.
• People Management: Full hierarchical and management responsibility for the Operations team comprising:
  • Recruitment, development, training, appraisals, disciplinary, and coaching.
  • Set, agree, and drive KPIs within the Operations team by Lantek standards.
• Perform effective and efficient resource planning and delivery.
• Manage resources (allocation, planning short and medium-term, prioritization).
• Coordinate with local Sales and Finance responsible persons to achieve business goals.
• Secure the service level at agreed standards.
• Ensure project goals achievement together with local Project Managers and coordinate with Global Project Office.
• Replace team members when necessary to maintain the level of service.
• Ensure health and safety compliance as per standards under local law.

EDUCATION & EXPERIENCE

• Degree in technical field (Science, Technology, Engineering, …).
• A minimum of 3 years of experience in an Operations Management role, preferably in the software industry. A plus in industrial software.
• Experience as a field technician installing, training, and supporting software installations.

SKILLS & ABILITIES

• Advanced level of English. Knowledge of German, French, or other languages will be a plus.
• Good organizational and time management skills.
• Good interpersonal and leadership skills.
• Good communication and public speaking skills.
• Strong customer and results orientation and problem-solving skills.

If you want to join a dynamic and expanding corporation, working in a sector with a great potential for development on a global level which, here you have your best opportunity!!