Customer Engineer

ABOUT US

Lantek is the global leader providing software systems and solutions to companies manufacturing parts with sheet metal, tubes, and structural steel. From small workshops to international multi-plant corporations, Lantek systems are present in every kind of industrial factory.

Lantek has more than 35 years of experience and more than 400 professionals spread around the world. Our offices are present in more than 16 countries worldwide, besides a significant presence in Spain, where HQ located.

Lantek is a key partner in Digital Transformation for metal processing companies. We help our customers to achieve their Industry 4.0 goals with leading products and services, provided in an open multivendor platform.

ABOUT THE ROLE

As part of the Operations team, this Customer Engineer role will be responsible to provide assistance to our customers. You will diagnose and troubleshoot software problems and help our customers to install applications and programs, by assisting people with computer issues and being able to explain technical details.

Duties & Responsibilities

The main duties are:

• Consult, specify, install, configure, and provide support on issues related to our software.
• Support and implement small/medium customer projects.
• Define solutions in exchange with customers.
• Create specifications according to the customer’s requirements.
• Train customers and employees in Lantek systems (on-site and online).

Education & Experience

• Technical background, preferably Computer Engineering or IT field.
• Experience in technical projects involving software in an industrial environment.
• Knowledge of Lantek systems would be desirable.

Skills & Abilities

• Native English Speaker.
• Good interpersonal skills.
• Ability to understand and evaluate customer expectations.
• Customer oriented-approach.
• Goal-oriented work within the framework of project implementation.
• Willingness to travel.