Global Customer Engineer

ABOUT US

Lantek is the global leader providing software systems and solutions to companies manufacturing parts with sheet metal, tubes, and structural steel. From small workshops to international multi-plant corporations, Lantek systems are present in every kind of industrial factory.

Lantek has more than 35 years of experience and more than 300 professionals spread around the world. Our offices are present in more than 15 countries worldwide, besides a significant presence in Spain, where HQ located.

Lantek is a key partner in Digital Transformation for metal processing companies. We help our customers to achieve their Industry 4.0 goals with leading products and services, provided in an open multivendor platform.

ABOUT THE ROLE

The Global Customer Engineer will provide technical assistance to our international customers and offices. This role will manage system cases, new products, and test programs; and provide training to customers and Lantek employees in our products.

DUTIES & RESPONSIBILITIES

The main duties are:

• Global Operations
• Define and execute operations worldwide where Lantek does not have direct assistance from offices or partners and override local offices in specific situations.
• Install, start, operate and maintain complete Lantek installations comprising:
• Lantek systems
• Lantek integration mechanisms with cooperating systems
• Machine configuration and start-up
• Specify, plan, manage and close small/medium customer projects.
• Define solutions adapted to the customer’s needs within Lantek systems.
• Identify requirements not included in standard products and specify them for estimation and development.
• Train customers in the usage of Lantek systems. 

• Global Support
• Support all Operations units in Lantek offices and for Lantek partners:
• Lantek organization worldwide
• Operations
• Training
• Act as a driver for issue resolution, coordinating different Lantek units.

EDUCATION & EXPERIENCE

• Technical background, preferably in Computer Engineering.
• Experience in technical projects involving Software in an industrial environment.
• Knowledge of Microsoft environment (Windows, IIS, SQL).
• Knowledge of Lantek systems.
• Understanding of Manufacturing Processes.
• Understanding of Metal Processing Technologies for sheet metal, tubes, and profiles.

SKILLS & ABILITIES

• Lantek´s Core Competencies
• Advanced level of English. Knowledge of German, French, or other languages will be a plus.
• Good interpersonal skills.
• Good organizational and time management skills.
• Customer-oriented; ability to understand and identify customer needs. Available for any event and proactive in providing advice, assisting in diagnosing problems, and defining solutions.
• Results-oriented; ability to focus on achieving set goals by applying the necessary effort to overcome resistance and obstacles that may arise.

If you want to join a dynamic and expanding corporation, working in a sector with a great potential for development on a global level which, here you have your best opportunity!!